Key note speaker John Fonteijn,

Security Advisor at Royal Ahold, lead the

audience through a variety of key enablers and the

opportunities Royal Ahold creates for a successful

systemic and structured loss management approach

in their retail organisation and the supply chain, using

scientific business models and theory, accompanied

by an Ahold case study.

Guest speaker Peter Kaye, Head of

Business Protection at John Lewis,

presented a case study that charts the new course

John Lewis has embarked upon to engage everyone

in the business to protect its Partners, customers

and profit.